Focus on the customer

I RECENTLY listened to a talk by Alan Weiss, and it got me thinking.

The people in your organisation are your assets. Each person has unique talents that can be put to work to make your organisation a more successful one.

The question is though, where is that talent focused?  Is it focused on your products, your services, your relationship with the customer? Or is it focused internally: people are unhappy with the compensation system, you got that job and I didn’t.

If you take 100% of your people’s talents, what’s the percentage?  What’s the breakdown?

If 30% of your people’s effort is focused on internal affairs and you can redirect it so that only 10% of people’s effort is focused internally, then that is a major boost in productivity.

Focus on what matters.  Focus on the customer.

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