Categories
Investing

How to Thrive in Hard Times

Invest for the future, reduce your debts, and insure your income TODAY’S economy is vastly different compared with our parents’ generation, and even those of us in ‘stable’ jobs should be prepared for increasingly rapid technological change and a continued downturn. The competitive landscape can change at any time and in ways that you may […]

Categories
Strategy

What is Social Customer Service?

Social Customer Service allows customers to ask questions, and have them answered by a staff member or another customer AT THE CORE of every successful business are a few key ingredients, and customer service is one of them. Customer service can be used to delight customers, boost customer retention and generate positive word of mouth. For […]

Categories
Technology

Mercedes Leads the Race to Build Autonomous Cars

Look mum, no hands! Mercedes-Benz S500 Intelligent Drive has driven itself 125km through Germany without driver intervention MERCEDES-BENZ has demonstrated its capabilities with self-driving technology and provided a glimpse of the future by successfully driving its prototype S-Class from Mannheim to Pforzheim without driver intervention. Mercedes has successfully tested autonomous vehicles before. For example, in 1995 […]

Categories
Strategy

Why Are Public Companies Too Short Term Focused?

Boards of public companies, responding to investor demands, often pressure management to meet short term earnings estimates DOMINIC Barton, global MD at McKinsey, talks with Tom Keene about how corporate boards of publicly listed companies tend to be too short term focused. Barton explains that corporate boards, responding to investor demands, often pressure management to […]

Categories
Excellence

We Think Therefore We Are

If you can imagine it, then it can become a reality ADAM Spencer (no relation) gives a wonderful speech about the beauty of mathematics, the search for the largest prime number, and the age in which we now live – the age of machine aided human discovery. As Adam poetically states, “numbers are the musical notes […]