All too often partners in professional service firms know how to issue orders, but forget about the need for kindness.
Employees develop fear rather than fondness for their managers, and quickly learn how little they can produce to keep people happy.
In professions where the quality of the final product hinges on the quality of the thought process used to develop it (e.g. law, accounting and management consulting), monitoring effort is often impossible and employees have significant lee way about how much effort they choose to exert.
In this context, discipline and punishment are unlikely to be effective motivational tools unless employees have first been treated with common humanity, and given a chance to develop an attachment to the organization, their managers and the role itself.
Being good to people, can be good for business.
Independence of thought, acceptance of difference
“Tolerance implies no lack of commitment to one’s own beliefs. Rather it condemns the oppression or persecution of others.”
~ John F. Kennedy
“In the practice of tolerance, one’s enemy is the best teacher.”
~ Dalai Lama
“Religion is like a pair of shoes … Find one that fits for you, but don’t make me wear your shoes.”
~ George Carlin
“Resolve to be tender with the young, compassionate with the aged, sympathetic with the striving and tolerant with the weak and wrong. Sometime in your life, you will have been all of these.”
“Laws alone cannot secure freedom of expression; in order that every man present his views without penalty there must be a spirit of tolerance in the entire population.”
~ Albert Einstein
“The highest result of education is tolerance”
~ Helen Keller
“Think for yourself and let others enjoy the privilege of doing so too.”
“In order to have faith in his own path, he does not need to prove that someone else’s path is wrong.”
~ Paulo Coelho
“Good-humor makes all things tolerable.”
~ Henry Ward Beecher
“Bear with things as the earth bears with us: by yielding, by accepting, by nourishing.”
~ The I Ching